Party Casino Privacy Policy

Last Updated: 21 January 2025
Version: 2.2

1. Introduction and Our Commitment to You

Welcome to the Privacy Policy of PartyCasino UK.

We acknowledge that when you choose to play with us at partycasino-uk.org (the “Website”), you are placing a significant amount of trust in us to handle your personal information and financial details with the utmost care, security, and confidentiality. We value this trust and are committed to protecting your privacy.

This Privacy Policy explains exactly how PartyCasino UK (referred to as “We”, “Us”, or “Our”) collects, uses, shares, and protects your personal data when you visit our Website, use our mobile services, or interact with our customer support teams. It also informs you about your privacy rights and how the law protects you.

We are committed to being transparent about our data practices. Whether you are a new player registering for the first time or a long-standing customer, it is vital that you read this policy carefully to understand how your data is used to provide you with a safe, fair, and regulated gaming experience.

2. Who We Are (Data Controller)

2.1. The Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller responsible for your personal data is PartyCasino UK.

We determine the means and purposes of processing your data to provide our online gaming services.

2.2. Contact Details

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Team using the details set out below:

PartyCasino UK
Data Protection Office
2 Pioneer St
London
SE15 5QH
United Kingdom

Email: [email protected]

3. The Data We Collect About You

“Personal data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

To operate our casino, process your bets, and comply with our regulatory licence conditions, we collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

3.1. Identity Data

• Basic Details: First name, maiden name, last name, username or similar identifier.
• Demographics: Marital status, title, date of birth, and gender.
• Verification Documents: Copies of Identity Documents (Passport, Driving Licence, National ID Card) provided for “Know Your Customer” (KYC) checks.

3.2. Contact Data

• Residential Address: Your current home address (used for billing and verification).
• Electronic Contact: Email address.
• Phone: Telephone numbers (mobile and landline).

3.3. Financial and Transaction Data

• Payment Details: Partial bank account and payment card details (PAN). Note: We do not store full credit/debit card numbers; these are tokenized by our secure PCI-DSS compliant payment processors.
• History: Details of deposits, withdrawals, wagers, and winnings.
• Source of Funds (SoF) Data: Evidence of your income, savings, or other sources of wealth (e.g., payslips, bank statements, tax returns, proof of inheritance). We are legally required to request this to comply with Anti-Money Laundering (AML) regulations and UK Gambling Commission affordability guidelines.

3.4. Technical Data

• Network: Internet Protocol (IP) address.
• Login Data: Login timestamps, session duration, and logout times.
• Device Info: Browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform you use to access this Website.
• Location: Geolocation data to ensure you are accessing the Website from a permitted jurisdiction (the UK).

3.5. Profile and Usage Data

• Account: Your username and password (encrypted).
• Activity: Bets made, games played, game outcomes, and your interests/preferences.
• Feedback: Survey responses and feedback provided to customer support.
• Safer Gambling Data: We analyze your gameplay patterns (time spent, money spent, time of day, chasing losses) to identify markers of harm. This is a mandatory regulatory requirement to protect players from gambling-related harm.

3.6. Marketing and Communications Data

• Preferences: Your preferences in receiving marketing from us and our third-party partners.
• Channels: Your preferred communication channels (e.g., email, SMS, post).

4. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

1. Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on partycasino-uk.org or by corresponding with us by post, phone, email, or live chat. This includes personal data you provide when you:
   • Create an account on our Website;
   • Place bets or play games;
   • Request marketing to be sent to you;
   • Enter a competition, promotion, or survey; or
   • Give us feedback or contact Customer Support.
2. Automated Technologies: As you interact with our Website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
3. Third Parties (Public and Private): We receive personal data about you from various third parties:
   • Credit Reference Agencies (CRAs): Such as TransUnion, Experian, or Equifax (for identity verification and affordability checks).
   • Fraud Prevention Agencies: To detect and prevent crime.
   • Public Sources: Companies House or the Electoral Roll (to verify your address).
   • Banks and Payment Providers: To confirm the status of transactions.
   • GamProtect/GAMSTOP: To verify if you have registered for self-exclusion.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

5.1. Performance of a Contract

We need your data to register you as a new customer, manage your account, process your bets, payout your winnings, and handle your deposits and withdrawals. Without this data, we cannot provide you with our gaming services or fulfill the contract we have with you.

5.2. Legal Obligation

As a regulated gambling operator, we are subject to strict laws in the UK, including the Gambling Act 2005, the Proceeds of Crime Act 2002, and the Money Laundering Regulations.

• Verification: We must verify your age (to prevent underage gambling) and identity (to prevent fraud).
• Anti-Money Laundering (AML): We must monitor transactions and request Source of Funds data to ensure crime does not fund gambling.
• Safer Gambling: We are legally required to monitor your behavior for signs of problem gambling and intervene if necessary.
• Self-Exclusion: We must maintain a register of self-excluded players to prevent them from gambling.

5.3. Legitimate Interests

We use your data for our legitimate business interests (or those of a third party), provided your fundamental rights do not override those interests. Examples include:

• Running our business, administration, and IT services.
• Network security and fraud prevention.
• Developing new products and improving our Website based on user behavior.
• Personalizing your experience and offering relevant promotions (where not dependent on consent).
• Defending legal claims.

5.4. Consent

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by adjusting your account settings or clicking “unsubscribe” in any email.

6. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in this policy.

6.1. Our Corporate Group

We may share your data with other companies within our corporate group for:

• Single Customer View: To assess your affordability across all our brands to protect you from overspending.
• Self-Exclusion: If you self-exclude from one of our brands, we update our systems to block you from partycasino-uk.org as well.
• Internal Administration: IT support and financial reporting.

6.2. External Third Parties

• Service Providers: Companies that provide IT and system administration services, payment processing services, and game software providers (e.g., Playtech, Evolution, NetEnt).
• Credit Reference Agencies (CRAs): We perform “soft” credit checks to verify your identity and affordability. This leaves a footprint visible to you but does not affect your credit score or ability to borrow money.
• Fraud Prevention Agencies: We share data with agencies to detect and prevent fraud and money laundering.
• GamProtect/GAMSTOP: We share data with national self-exclusion schemes to ensure you are blocked from gambling if you have requested it.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulators: The UK Gambling Commission (UKGC), HM Revenue & Customs (HMRC), the Information Commissioner’s Office (ICO), and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

We are based in the United Kingdom. However, in the course of operating our business, some of our external third parties (such as game providers or tech support) may be based outside the United Kingdom.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government (“Adequacy Decision”).
• Where we use certain service providers, we may use specific contracts approved for use in the UK (Standard Contractual Clauses or the International Data Transfer Agreement) which give personal data the same protection it has in the UK.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

• Encryption: All sensitive data (such as payment details and passwords) is transmitted via Secure Socket Layer (SSL) technology and stored in an encrypted format.
• Access Control: We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
• Vulnerability Testing: We regularly test our systems and networks to identify and fix security vulnerabilities.
• Breach Protocol: We have procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner’s Office (ICO) of a breach where we are legally required to do so.

9. Data Retention

How long will you use my personal data?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Standard Retention: Under the Money Laundering Regulations and the Gambling Act, we are legally required to keep basic information about our customers (including Identity, Contact, Financial, and Transaction Data) for at least five (5) years (and in some cases up to seven years) after they cease being customers.
• Self-Exclusion: If you self-exclude, we retain your data indefinitely (minimum 7 years, but often longer) to ensure we can prevent you from reopening an account or accessing our services in the future, as part of our social responsibility obligations.
• Marketing: If you opt-out of marketing, we will retain your contact details on a “suppression list” to ensure we do not send you marketing in the future.

10. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data:

1. Right of Access: You can request a copy of the personal data we hold about you (commonly known as a “Subject Access Request”).
2. Right to Correction: You can ask us to correct any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide.
3. Right to Erasure (“Right to be Forgotten”): You can ask us to delete your personal data where there is no good reason for us continuing to process it. Note: We may not always be able to comply with your request of erasure for specific legal reasons (e.g., Anti-Money Laundering laws requiring us to keep records for 5+ years), which will be notified to you, if applicable, at the time of your request.
4. Right to Object: You can object to the processing of your personal data where we are relying on a legitimate interest, or for direct marketing purposes.
5. Right to Restriction: You can ask us to suspend the processing of your personal data in certain scenarios (e.g., if you want us to establish the data’s accuracy).
6. Right to Data Portability: You can ask us to transfer your data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
7. Right to Withdraw Consent: Where we are relying on consent to process your personal data (e.g., for marketing). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact our Data Protection Team at [email protected].

No Fee Usually Required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

11. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

We use:

• Strictly Necessary Cookies: Required for the operation of the website (e.g., logging in, secure payments).
• Analytical Cookies: To see how players move around the site and identify popular games.
• Functionality Cookies: To remember your language or region preferences.
• Targeting Cookies: To record your visit to our website and make advertising more relevant to your interests.

For detailed information on the cookies we use and the purposes for which we use them, please see our full Cookies Policy.

12. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.